Summary

 Versatile IT professional with vast knowledge and experience of server/system administration, network management, client service support, and information assurance. Focused on taking a systematic approach to solving complex problems by understanding system integration. Possesses exceptional troubleshooting skills in server support, networking issues, end user problems and network security. Demonstrates excellent communication and leadership skills and utilizes tact, empathy, and patience with customers. Maintains a Top Secret Security Clearance/SCI and DoD 8570 IAT Level II Certified.

Highlights

·               Cisco Routing/Switching /IPv4/ IPv6/DNS/DHCP/LAN/WAN

·               Commvault Backup Solution

·               Blue Coat Web Proxy  Services

·               Configuration/Patch Management

·               Data/Server Management

·               Disaster Recovery

·               Exchange 2010/2013 Systems

·               Host Based Security System McAfee/Symantec

·               Information Assurance

·               Linux/Unix/Mac OS Administration

·               Lync 2010/2013 Systems

·               Mail Relay/Barracuda Spam & Firewall Filter

·               Microsoft Windows 2008/2012 R2 Active Directory Services

·               Print Management Services

·               Project/Resource Management/Allocation

·               Remote Access Services/Virtual Private Networking(VPN)

·               Sidewinder/McAfee Firewall

·               Software Installation/Upgrade

·               Software-as-a-Service, IT Service Delivery

·               System Integration

·               Telephony/Telephone Maintenance System (TMS)

·               Virtual Teleconferencing(VTC)

·               Virtualization with VMware/Virtual Desktop Interface

·               Voice over IP (VoIP)/Call Manager/Unity

Most Recent Accomplishments

·            Established MS Windows Server 2008/ 2012 /2012 R2 security baseline for network infrastructure; special system administration experience includes creating/managing user & group distribution/security accounts as well as access permissions management and backup/restoration operations for both physical and virtualized environments—enabled over 300 modern Windows servers to meet today’s security standards.

·            Implemented security software solution for Information Assurance (IA) team; trained techs on implementation- over 700 removable storage devices approved/secured on the network.

·            Solely installed HBSS system & became subject matter expert on security AV/HIPS/Data Protection suite—secured over 5,000 Windows, Linux, and Mac devices.

·            Employed e-mail security process on Barracuda Spam and Firewall Filters; provided visibility of flagged e-mails to 12,000 recipients--ensured 1,300 emails were securely delivered to customers.

·            Architect for MS Lync Server 2010/2013 System; Added MS instant messaging function to network; over 2,000 customers provided new communication & collaboration tools.

·            Created IPv4 to IPv6 conversion plan for network infrastructure; simplified IPv6 inclusion into existing network—6 Internet facing servers updated for IPv6 routing.

Server/Network Administrator 

 Air Force Institute of Technology Wright-Patterson AFB, OH                                                                 July 2009 – December 2015

·            Led 6 member team to deliver voice/data/wireless connectivity for 12,000 faculty/staff/students & 15,000 distance learners in 3 schools.

·            Directed daily operations of one-of-a-kind $14M AFIT.edu network; provided security administration & system accreditation to institution.

·            Solely maintained Host Based Security System, antivirus (AV), host intrusion prevention (HIPS), & Data Loss Protection services for over 5,000 systems.

·            Strategic performer in VMware Virtual Desktop Interface (VDI) solution; provided patching, backups, & preventative maintenance for 6 server suite--provided 27,000 customers with remote desktop interface.

·            Implemented/Configured Blue Coat Web Proxy service for alternate site; increased secure web processing--cut delay in web access by 50%

Information Training Instructor / Network Administrator

 Communications and Information Systems Services Agency Ramstein AB, GE                                               July 2006 – July 2009

·            Chief instructor for 9 person international workcenter, 2 classrooms, & 8 IT courses; supported operations/exercises for 26 NATO countries.

·            Established networking courses for international community—taught IPv4 subnetting, routing/switching, & device programming to 250 techs.

·            Sustained 9 local area networks valued at $4.2 million; supported 520 Allied Air Component Command (CC-Air) HQ customers.

·            Orchestrated/managed incident resolution for 2.5k fiber optic network circuit paths spanning 9 buildings.

·            Performed LAN/multimedia cabling circuit site surveys/installations & operations/maintenance/repair of $400k VTC equipment.

·            Developed local HQ training requirements; developed/updated curriculum to keep pace with evolving IT.

Network Training Center Instructor, Lead Supervisor

 88^th Communications Group, Wright-Patterson AFB, OH                                                                                   July 2001 – July 2006

·            Oversaw operation of Air Force Materiel Command's premiere regional Network Training Center, which delivered IT curriculum to 836 network professionals sustaining the Air Force's largest Metropolitan Area Network valued of $50 million.

·            Led 2 instructors and many classes covering Cisco Networking Academy, IPv4 subnetting, routing/switching, client support administration, Linux administration, and Windows Server administration. 12 separate courses supported 36 students simultaneously.

·            Managed all aspects of Operationalizing and Professionalizing the Network training and certification courses for computer operators, workgroup managers and functional system administrators.

Server Administrator / Help Desk Technician

 51^st Communications Group, OSAN AB, Republic of South Korea                                                                July 2000 – March 2001

·            Provided direct customer support to HQ 7th Air Force, 51st Fighter Wing and 12 tenant and geographically separated organizations.

·            Administered classified and unclassified network core services including secure email, file, print, remote access, and web servers.

·            Ensured 100’s of system patches and security updates were installed as directed by the Air Force Computer Emergency Response Team (AFCERT).

·            Scheduled, verified, and restored backup server data files and configurations to ensure data integrity. – 41 servers maintained 94% uptime

·            Coordinated with network control center help desk and network management technicians in resolving 12 network resource outages, degradations, and customer service issues.

Communications-Computer Systems Operator

 88^th Communications Group, Wright-Patterson AFB, OH                                                                          February 1996 – July 2000

·            Monitored and operated network control center systems hardware and software – provided first level customer service to Wright-Patterson.

·            Resolved/forwarded requests for help desk Remedy ARS trouble ticket/case management system – routed 100’s of issues to proper service divisions.

·            Handled physical security procedures to protect communications assets worth over $20M;—zero security breaches/incidents reported

·            Administered remote access/dial-in services support for over 2,100 mobile government professionals.

·            Performed critical system backups on 20 UNIX and Windows servers impacting 25,000 customers.

Education

·            Bachelor of Science, Information/Computer Science – Park University                                                                       Anticipated Graduation          April 2016

(One class remaining) – Dean’s List 2013

·            Associate in Applied Science, Information Systems Technology – Community College of the Air Force                                 December 2005

Certifications

·            CompTIA Network+, Network+ CE                                                                                                                     November 2003 / February 2015

·            CompTIA A+, A+ CE                                                                                                                                              December 2003 / February 2015

·            CompTIA Security+, Security+ CE                                                                                                                       September 2009 / February 2015

·            Cisco Certified Network Associate 640-607, 640-801                                                                                                      January 2004 / May 2008

Relevant Courses Attended

CISSP Prep Course 2014; Core Solutions of Microsoft Lync Server 2013; Core Solutions of Microsoft Exchange Server 2013; Automating Administration with Windows PowerShell; DISA Host Based Security System (HBSS) Advanced 2013; VMware Horizon View: Install, Configure, and Manage [5.2]; IPv6 Administration; Cisco Certified Academy Instructor 4.0; Cisco Network Academy Semesters 1 - 4; Deploying and Managing Microsoft Systems Management Server 2003; Administering Microsoft Systems Management Server 2.0; Implementing and Managing Microsoft Exchange Server 2003; Understanding Microsoft Office 2003; Installing, Configuring, and Administering Microsoft Windows 2000 Server; Installing, Configuring, and Administering Microsoft Windows 2000 Professional; Managing Microsoft Windows 2000 Professional Networking Environment; Implementing and Supporting Microsoft NT 4.0 Workstation; Supporting Microsoft NT 4.0 Core Technologies; Implementing and Supporting Microsoft Exchange Server 5.5; Linux Server Administration; Advanced Unix Administration; C++ Programming; Web Tools; Remedy Action Request System Administration; Active Server Page 2.0; System Network Support; Network Management Support; Information Technology Support; Leadership and Management Level I (2000); Leadership and Management Level II (2005); Defense Message System (DMS) Administrator 3.0; MS Word, PowerPoint, Excel, and Access; Communications-Computer Systems Operator-Craftsman; Communications-Computer Systems Operator-Journeyman